Terms and Conditions
Copyrighted Content © Aquarzon.com
Except as permitted by the copyright law applicable to you, you may not reproduce or communicate any of the content on this website, including files downloadable from this website, without the permission of the copyright owner, Aquarzon.com. This website and the copyright in all text, graphics, images, software and any other materials on this website is owned by Aquarzon.com. You may only use the materials on this website solely for your own personal use and solely for non-commercial purposes. Except as expressly stated within these Terms and Conditions, you may not without Aquarzon.com's prior written permission alter, modify, reproduce, distribute or commercially exploit any materials from the website.
Account Registration and Purchase Conditions
By registering an account or making a purchase on our website, you agree that you do not own an online shop and do not sell, resell or supply aquarium plants commercially. Our website here is intended for genuine non-commercial buyers intending to buy for their own personal aquariums for non-commercial purposes. Physical local aquarium retail stores (with ACN) are welcome to contact us to open a wholesale account for commercial and bulk purchases.
DOA / Live Arrival Guarantee Procedure & Conditions
Aquarzon offers 100% live arrival guarantee for live aquarium plants and livestock orders for the protection and peace of mind of our customers. Livestock means live fish, shrimps, snails and crabs.
This guarantee is offered by Aquarzon to ensure that a customer's live aquarium stocks and/or livestock order arrives alive. Under this guarantee, we will replace, provide store credit or refund any plant/fish/shrimp/snail/crab that arrives dead, provided they are genuine cases (not dishonest//fradulent cases) and that the following simple procedures are followed.
For live plants, in the very rare case (less than 1% chance) that any plant arrives in poor condition (usually happens if there is a rare significant delay by Australia Post), just email us the clear photos of those plants showing the condition on the same delivery day. The delivery day is the day that Australia Post (or relevant carrier) tracking status shows the status "Delivered" or similar. We will always take care of each and every honest customer. We have fully resolved every genuine case (not fraudulent/dishonest cases).
For the livestock (shrimp, fish, snail, crab, etc), the customer needs to follow the steps below which are straightforward so that a valid assessment can be made to ensure that this guarantee is not abused:
1) After opening the parcel, check if there is anything not alive while the plastic bag is still unopened (still tied)
2) Take photos of any fish or shrimp etc that is not alive while it is still in the unopened plastic bag
3) Take clear photos of any fish or shrimp etc that is not alive after the plastic bag has been opened
4) Send the photos to us immediately
For example, if the parcel was delivered to the customer's house at 2pm and the customer is back home and able to collect, open and check it at 5.15pm, then the customer needs to send photos of any non-alive fish/shrimp by 6pm.
The parcel must also be collected and opened on the same day of delivery as soon as possible. Under normal circumstances, it should be collected and unboxed within a few hours of delivery. This means if the parcel is delivered at the front of the customer's house or to the customer's housemate or to a parcel locker etc at 2pm for example, it should be collected and unboxed by 6pm.
For the protection to be valid, the latest time for collection and unboxing is by 1am the following day when there is reasonable exceptional circumstances such as double shift morning to night work etc which caused you to be fully unable to collect and unbox it earlier. In such an exceptional case, the parcel must not have been left in a place whereby it could be heated by the sun (such as being in the front of door all day). Such cases will be handled on a case by case basis and proof may be necessary to ensure this protection is not abused. It would not be fair if the livestock dies because the parcel was left all day heated under the sun. Our livestock live arrival guarantee is designed to protect our customers' livestock purchases but it should be on reasonable grounds and must not be abused to ensure fairness to everyone.
Live arrival guarantee as it clearly states, is about live arrival (livestock arriving alive). It does not cover for any death after it arrives because such death can occur due to the customer's own aquarium water conditions which we do not have control of. For example, if the customer's aquarium contains substances such as copper, it can cause shrimps to die (copper can be present in dechlorinated tap water and can be toxic to shrimps). Or if the shrimps or some fish are not slowly acclimatised using the drip-feed method to the customer's tank which is new for them, they may get stressed and passed away after because of that which we have no control of.
Once again, the purpose of the live arrival guarantee is to reasonably protect, but it is not to be abused. This is to ensure fairness for everyone.
While Aquarzon.com tries its best, there may be occasions where unforeseen pricing errors may occur that may occur due to software system issues, cache/cookies issues. human errors or other reasons. If an order involves any item incorrectly priced, the correct payment needs to be made before it can be posted out or otherwise, it will be cancelled.
As an example, if you order an item that incorrectly shows $0 (which means you did not pay for it) but the correct price is supposed to be $15, this unpaid item will be cancelled from your order as you did not pay for it. If you would still like to buy this item, the correct payment needs to be made for it.
Or in another example, if an item that is supposed to be $10 was processed as a $1 due to a system glitch or other reasons, the correct price difference needs to be paid before it can be posted out (which is $9 in this example). If the correct price is not paid, it will be cancelled and if you have made a payment for that incorrectly-priced item, that incorrect amount will be refunded to you (it will be $1 in this example).
If the item(s) is unpaid or an incorrect price has been paid and the item has been shipped out, the price difference has to be paid within 7 days of email notification delivery time.
Due to the fast turnover and highly variable conditions of live and perishable products such as plants, Aquarzon.com cannot guarantee the exact stock status or quantity at a sudden point of time. Therefore, there may be some cases the system might still be showing "In Stock" status but the product might have just ran out. Overall, it rarely happens but can happen. In such a case, Aquarzon.com will attempt to email you the opportunity to change to another product of equivalent value or to get an equivalent refund.
Timely Communication on Issues
Aquarzon.com will always try its best for its customers. Customer satisfaction and happiness are prioritised by Aquarzon.com. In any rare case of any issue including order, product, service and delivery issues, you agree that you will first communicate the issue to us and provide us with the opportunity to provide a solution. Aquarzon.com will offer a reasonable and fair solution to fix the issue and you agree to be mutually understanding, honest and fair in getting the issue resolved amicably. Aquarzon can only help if Aquarzon is aware of the situation/issue and this is why is it important to communicate the issue to Aquarzon so that help can be provided.
You agree that all issues are to be communicated to us in a timely manner so that we can help you in the best way possible.
Your order tracking number will be emailed to you by us/Australia Post once it has been shipped out usually on Monday/Tuesday (please check your spam box if you do not see it by Tuesday evening). You can also check your order tracking number when you log into your account on our website here and click on your order status.
Please track your parcel to ensure a smooth delivery. If the parcel is awaiting collection at a post office/locker/PO box or left in a 'safe place' by Australia Post, it needs to please be collected within 24 hours to ensure they are in good condition.
Please note that if there are any issues including rare cases of misdelivery by Australia Post and melted plants upon arrival, it needs to be emailed to us (along with photos if applicable) within 24 hours of the parcel tracking status showing Delivered. This is so that we can best assist. If an issue is alerted late to us, it will make it very difficult for us to assist. You agree that if the issue is communicated to us later than that, we may be unfortunately unable to provide a full resolution as compared to if the issue was communicated to us within 24 hours.
If your parcel is not yet delivered but encountering Australia Post's delay whereby the parcel has been posted but is still in transit for 1 week from posting day, you would please need to let us know timely (within 7-9 days of posting day) so that we check with Australia Post. There are times when a parcel can be stuck because of Australia Post's machine scanning issue whereby if we raise a case with Australia Post to manually isolate it for manual sorting, the issue can be resolved quickly and the plants can still be delivered to you in good condition. But if the issue is only communicated to us 2-3 weeks after being posted for example, it severely limits our ability to help in reaching a positive outcome. In an event that the issue is communicated to us late or too late, you agree that you understand that we may be unfortunately unable to provide a full resolution as compared to if the issue was communicated to us in a timely manner.
We would always want to help but it is important that the issue is communicated to us in a timely manner.
Aquarzon.com will always try its best for its customers. Aquarzon has protections in place for customers and always tries to ship out orders as soon as possible.
However, Aquarzon cannot be liable for any damages or losses for issues caused by the customer or for issues which are not the fault of Aquarzon. For example, Aquarzon will not be liable if a customer causes an aquarium plant/livestock to die due to the customer's actions/inactions or due to the incorrect/insufficient/lack of care provided to meet the needs of the plant/livestock (such as not feeding a fish which causes the fish to die, not researching the suitability of an aquarium plant and/or not providing the necessary care needed by that particular plant).
An example of a customer's inaction/lack of care is forgetting to feed a fish for 1 month and this can cause the fish to die which is not the fault or liability of Aquarzon. Aquarzon also cannot be liable for consequential loss or indirect loss. The liabilities shall be eliminated or limited to the fullest extent permitted by law. It would be unreasonable to expect Aquarzon to be liable for the customer's fish if the customer forgets to feed his/her own fish. In a separate case whereby if Aquarzon is liable for an event due to the full and direct fault of Aquarzon, the liability is limited to the respective item(s)'s paid amount.
Just like in nature, all living matter needs food, the necessary specific environments and the right/sufficient care to live. All fish, shrimps, etc. need to be regularly fed and given the necessary specific environments and sufficient care. Aquarium plants need to be given daily lighting (6-12 hours per day) and fertiliser nutrition for them to perform photosynthesis (to create their own food to live). Some plants may also have more specific needs such as requiring higher lighting levels, etc. It is very important to research the specific needs of the livestock/plants before buying.
While Aquarzon.com makes reasonable efforts and has spent a huge amount of time and effort preparing the information provided on this website based on actual experience, knowledge. observations and research, Aquarzon does not provide any warranty on the information and cannot be liable for the information provided. The information includes, but not limited to, names, descriptions and suggestions. One main reason is due to the fact that every tank condition is different (water temperature, PH, GH, KH, nutrient levels, CO2 levels, lighting type and intensity, etc.), the huge amount of variables involved and other factors which can affect the pattern of how a living matter like a plant grows. One of the other reasons is for some plants, there can be a fair amount of subjectiveness and ambiguity. For Bucephalandra for example, there can be ambiguity and many species had not even been officially named/scientifically described by scientists/botanists. In the aquarium trade, many Bucephalandra names are passed down from to one grower to another. Any information provided is meant as general reference/suggestions and may include reasonable opinions.
A plant's appearance and condition can constantly change as time passes due to many aquarium variables that can change including variable temperature caused by changes in seasons and weather. Therefore, you agree that it is not viable and not reasonable for Aquarzon to continuously take photos of every single plant for every single week and update them on all 100+ product listings for every single week. As such, you agree that you understand that the photos displayed on this website may be past photos or a mix of past and present photos which are to serve the purpose as a general reference. You agree that it is acceptable and reasonable for the actual plant to have some variance, especially being a natural product that can change based on environmental variables (water temperature, PH, GH, nutrient levels, CO2 levels, lighting type and intensity, etc.).
Security, Privacy and Communication
For security and privacy reasons, you agree that all communication, data and information between you and Aquarzon.com must be kept private and you will not distribute, share to any third party or post in public. Aquarzon.com completely respects every customer's privacy. If there is an unfortunate issue with an order, just communicate to Aquarzon.com and rest assured Aquarzon.com will make it a high priority to get on it to resolve it.
By registering an account or making an order on our website, you agree that you have read, fully understand and agree to all terms and conditions listed above.