Order Information

To order, click Add to Cart and proceed to Checkout. Payment can be made by Paypal. If you have any questions, please feel free to contact us via our Contact Us form or by Facebook Messenger. 

Delivery Information

Fast Australia Post Express Delivery

All orders are posted by Australia Post Express usually on Monday and Tuesday every week from Melbourne, Victoria.

If you are within Australia Post Express zones (for example metro areas such as Melbourne City, Sydney City, Brisbane City, Adelaide City), your parcel is usually delivered within 1-2 working days after it has been posted out. 

If your address is out of the Australia Post Express zones (for example, in regional areas), it usually takes around 2-3 working days to arrive. 

We will update you the Australia Post Express tracking number when it has been posted out.

Combined Postage Cost & Savings for orders below $90

We offer combine postage cost so that you can save. For aquarium plant orders, regardless whether you buy a few aquarium plants or many aquarium plants, we will cap your Australia Post Express parcel costs at $12.

Free Express Postage for orders $90 and above

Once your order reaches $90 or more, you will be eligible to select free Express Postage during the checkout process, which is our special offer to you.

100% Guaranteed Delivery Protection

We offer guaranteed delivery protection so that you can peace of mind when you shop with us. In a rare case that your parcel is lost by Australia Post, we will send you a new replacement for free. A parcel is considered lost if the tracking status shows the parcel has not been delivered and an investigation by Australia Post confirms the parcel to be lost.

100% Live Arrival Guarantee (for shrimps and fishes)

For your peace of mind, we have a very comprehensive 100% live arrival guarantee covering shrimps, fishes, snails and crabs for your protection. We provide live arrival guarantee for shrimps, fishes etc. and all that has to be done is to follow the simple steps of collecting the parcel as soon as possible on the same day it arrives (or latest by 1am next day if you have double shift work), taking clear photos before and after the plastic bag is untied/opened and sending the photos to us immediately. You can read the full Live Arrival Guarantee procedure information on our terms and conditions page.

Careful Packaging for Safe Arrival

We will pack your order carefully as we want it to arrive safely to you. All aquarium plants are carefully packed with moist serviettes then sealed in zip lock plastic seal bags which provides sufficient moist and humidity for the plants to remain healthy during postage. They are then packaged in some form of plastic or paper box for protection. We have used this style of packaging for hundreds of our customers with 99%+ safe arrival rate.

Western Australia (WA) Info

In accordance with WA regulations, please note we do not ship live aquarium plants or livestock to Perth / Western Australia (WA). We can only ship hard goods to WA such as aquarium aquascaping tools, scissors, tweezers, aquarium superglue, sponge filters etc.
If you are in WA and need live aquarium plants, you can message us as we know some hobbyists living in WA that can post to you from within WA.